HELP CENTER
Browse below to review the answers to some of the most common questions that we receive. If you still have questions or would like more information, please get in touch and we’ll be happy to assist you.
WHAT SHOULD I DO BEFORE THE CLEANERS ARRIVES?
To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place.
WHAT DO YOU NOT CLEAN?
Our professional house cleaning services are designed to keep your home comfortable and clean. We customize services to accommodate your preferences so you never have to worry about paying for a service you don’t need or want.
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To ensure we provide your home with the highest quality of care, we don’t typically:
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Clean toys
Clean the inside of your fireplace
Pick up clutter
Clean your iron
Do laundry
Wash dishes
We want to make sure that all of your belongings are in the right place when we leave, which is why we leave these organizational tasks to you. However, we’re happy to clean the inside of your cabinets, stove, and refrigerator upon request.
WHICH PAYMENT METHODS DO YOU ACCEPT?
Payment is due the day of each cleaning. Most customers simply pay by major credit card, Cash App, Zelle, Paypal, Vemon or leave a check on the kitchen counter but of Course, Cash is our good friend!
DO I NEED TO PROVIDE YOUR TEAM WITH MY OWN CLEANING EQUIPMENT OR SUPPLIES?
No. We arrive with all of the cleaning materials we need and take them with us when we leave. We’re proud to use the best products and vacuums on the market to ensure that we leave your home looking spotless.
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If you have any preferences in regards to what cleaning products we use, feel free to let us know and we’ll do everything we can to work with your requests.
WHAT IF I NEED TO RESCHEDULE A SERVICE?
Sunflower Family understands how unpredictable life can be. That’s why we work with your schedule to ensure that we’re cleaning your home at a time that’s most convenient for you. If you need to cancel or reschedule a cleaning, we recommend that you call about 72 hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs.
Thanks to our contract-free system, you never need to worry about being locked into a cleaning plan. Our flexibility is just one of the many Sunflower Family perks and it helps us ensure the satisfaction of thousands of homeowners across the country.
DO I NEED TO BE HOME DURING THE CLEANING?
No, you do not! It's completely your choice whether you would like to be home during your appointment. If you prefer, you can just leave a key and we'll take care of everything!
WILL I GET THE SAME HOUSE CLEANER EACH VISIT?
For our recurring customers, we may be able to provide the same cleaner upon request and also upon cleaner approval. Only for our weekly, bi-weekly, or monthly customers.
HOW MANY CLEANERS DO YOU SEND?
Depending on the job we send 1 to 3 cleaners. Now if you have preferences or special needs please let us know. We work with hundreds of cleaners.